Returns

How do I return a product?
If for whatever reason you are not completely satisfied with the item/s you have purchased at www.onlies-t.com, you have 30 calendar days from delivery in which to return them.To return a product(s) you must carry out the following steps:

Email us to submit your return, indicating the article you want to return and specifying why.
Provide us with the Order number and email address used for your order.
Fill the return form we will provide you when you email us.

Remember that returns will only be accepted if they comply with the following requirements:

Garments that have not been washed or used in any way.
Garments that are in the exact condition as when purchased, with the original label attached.
The product is complete (for example, you must return both items in a pair)
All promotional offers must be returned in full.
The returns form must be included inside the returns package.
If a returned article does not comply with these requirements, we will not refund you.

When will I be refunded?
If you are not entirely happy with your purchase you can return your item/s in 30 calendar days from delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Returns Period
If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract. You can inform us of your wish to cancel your order by email.

Email us to submit your return, indicating the article you want to return and specifying why.
Provide us with the Order number and email address used for your order.

You will then have a further 14 days to return your product. If you wish to make an exchange then please Email us to let us know (please see below for more details on our online exchange policy).

If you are returning your product due to a fault etc then the time limit highlighted in the Faulty or damaged goods will apply, otherwise you will have 14 days in which to return your product for a full refund (via your original method of payment).

Online Exchanges

At www.onlies-t,com, we want you to be happy with every purchase you make. Accordingly, you may try the goods on as if you were in one of our stores. In the event that you are not satisfied, and you wish to exchange a product, you may do so within 30 days of receiving your order.

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels, particularly if the packaging forms part of the goods i.e. boxed garments and gift items.

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Returns & Refunds

d in our Dundrum store for purchases made online, you will receive an e-voucher when you return your items.

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels, particularly if the packaging forms part of the goods i.e. boxed garments and gift items.

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Returning Outside the Returns Period

If you return your purchase after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.

We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Proof of Purchase

No refund or exchange will be given without an Order number and  email address. Other proof of purchase will be checked.

Taking Care of Our / Your Goods

You will naturally wish to inspect the products you order and try them on for size.
However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods.

Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where an item has a returns swing ticket attached, it must still be attached and undamaged upon return.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

Products that Cannot be Returned

The following items cannot be returned within the terms of our refund policy:

www.onlies-t,com Gift Cards and Gift Vouchers

Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.

Refunds for Items Bought Using Paypal

If you would like to return items that were bought via PayPal for a full refund, you will need to return them to our Online Returns Centre within 14 days of receiving your order.

Refunds for Items Bought Using a Gift Card

If you wish to return goods that were purchased online using a Gift Card, you can do so in a www.onlies-t,com store. You will have your items refunded onto another Gift Card (provided your return meets the terms of this policy).

You will be refunded in eVouchers to spend on our website (provided your return meets the terms of this policy).

You will be refunded in eVouchers

Where Gift Cards, Vouchers or eVouchers have been used (whether to pay for the whole or part of the order) any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gifts Cards or Vouchers. Any remaining balance will then be refunded to the payment card or PayPal (if used).

Refunding Delivery Charges

When you make a purchase online you have up to 30 days to cancel your contract and return your unwanted goods. You will be entitled to a full refund, provided you meet the terms of our Returns & Refunds policy.

Please note that we  provide a refund of the item returned when you are only cancelling part of that order.

If you are returning a faulty good then we will reimburse you for the total cost of the goods to our warehouse.

Promotional Discounts & Refunds

If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will be refund for the total amount paid.

ADR – Alternative Dispute Resolution

If you have made a complaint and have exhausted all the options provided by us at www.onlies-t,com, or you are not satisfied with the resolution we have provided, you can contact the Dispute Resolution Ombudsman Limited

If you feel that you have exhausted all of the dispute resolution options available to you through our website, our Customer Service, the Furniture Ombudsman and the Dispute Resolution Ombudsman Limited; the ODR Platform can be accessed by following the link: http://ec.europa.eu/odr

Your Statutory Rights

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.